From Forecasts to Trust: The Difference Between Guidance and Expectation Management

From Forecasts to Trust: The Difference Between Guidance and Expectation Management

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For Investor Relations Officers (IROs), earnings guidance and expectation management are key tools. Although these terms are often mentioned together, they have different focuses – and both play a crucial role in building trust with investors.

Earnings Guidance: A Look at Financial Forecasts

Earnings guidance is about providing concrete financial forecasts. This includes publishing revenue, profit, or other target metrics that make a glimpse into the near future of a company possible. Analysts and investors use this information to better assess performance.

The importance of precise guidance is highlighted by a study from the Corporate Finance Institute: Clear and consistent forecasts strengthen trust in management. However, caution is required: overly ambitious targets can disappoint investors, while overly conservative forecasts can underestimate the company’s potential. The right balance is crucial.

Expectation Management – More Than Just Numbers

Expectation management goes beyond financial figures. Communication and transparency are at the core, aiming to guide investors’ expectations. In addition to forecasts, this includes qualitative information such as market trends, external influences, or strategic decisions.

A study by EY and DIRK emphasizes the importance of well-thought-out expectation management, especially in volatile markets. External factors can affect forecasts – nevertheless proactive, open communication helps maintain trust, even in turbulent times.

Key Differences Summarized

  • Focus: Earnings guidance focuses on concrete financial metrics. Expectation management includes qualitative and strategic aspects.
  • Time Horizon: Guidance is typically short-term, while expectation management has a long-term impact.
  • Target Audience: Guidance is primarily aimed at analysts, while expectation management targets the entire investor base.

As Getirwin points out, both approaches complement each other. While guidance provides the numbers, expectation management provides the necessary context.

Conclusion

Investor relations require a skillful combination of numbers and communication. Guidance lays the foundation with clear facts, while expectation management complements these with strategic context. Only the combination of both fosters a solid trust relationship with investors – and this is ultimately the decisive factor to long-term success.

Sources:

EY

DIRK

CFI

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